Booking, cancellation, wait time and liability terms.
Get a flat rate Call (516) 229-1466Last updated: 2026
A booking is confirmed when we send you written confirmation by text or email. Quotes are valid for 7 days and subject to vehicle availability at the time of confirmation.
Published and quoted rates are all-inclusive of tolls, standard gratuity, flight tracking, curbside pickup, and the wait time stated. Additional charges apply only for: stops added on the day, wait time beyond the included allowance, ferry fares at cost, airport parking on aircraft-side pickups at cost, and any cleaning required as a result of damage or soiling.
We do not apply surge, holiday or peak pricing.
For multi-vehicle and event bookings, cancellation terms are set out in your written confirmation and may differ.
Where a card is on file, a cancellation fee under this section may be charged to it. Where there is no card, we will invoice you.
Scheduled departures include 15 minutes of grace at the pickup point. Airport arrivals include 60 minutes from actual landing on domestic flights and 90 minutes on international. Wait time beyond these allowances is billed in 15-minute increments at the applicable hourly rate.
Smoking and vaping are not permitted in any vehicle. Alcohol is permitted only for passengers of legal drinking age and only in vehicles licensed for it. Seat belts must be worn. Chauffeurs may end a trip where a passenger's conduct is unsafe, unlawful or abusive, and no refund is due in that event.
Passengers are responsible for damage or excessive soiling caused to a vehicle. Cleaning and lost-service charges will be billed at cost.
Luggage capacity is limited by the vehicle booked. Please declare oversized items when booking. We are not liable for loss or damage to property left in a vehicle, though every vehicle is checked after each trip and anything found is logged and held.
We plan generous buffers and track flights, but we are not liable for losses arising from delays caused by traffic, weather, road closures, accidents, mechanical failure or other circumstances outside our reasonable control. Where a vehicle becomes unavailable we will provide a replacement of equal or higher standard where possible, or a full refund where not.
Elite Limo LI arranges chauffeured ground transportation. Depending on vehicle type, availability and location, a booking may be fulfilled by Elite Limo LI or by a vetted transportation provider engaged by us. Every provider we use is required, as a condition of accepting work, to hold and maintain in force:
Providers are independent businesses responsible for their own vehicles, personnel, insurance, taxes and regulatory compliance. Nothing in these terms creates an employment, partnership or joint venture relationship between Elite Limo LI and any provider. Each provider is required to indemnify and hold Elite Limo LI harmless from claims arising out of that provider's performance, including claims arising from the operation of the vehicle.
We remain your point of contact for the booking. If something goes wrong, contact us and we will resolve it.
Primary insurance coverage for any vehicle used on your booking is carried by the operator of that vehicle, as described above. Elite Limo LI maintains its own commercial general liability coverage for its arranging and dispatch activities.
Except where liability cannot be limited by law, and except in cases of our gross negligence or wilful misconduct, our liability in connection with any booking is limited to the amount paid for that booking. We are not liable for indirect or consequential losses, including missed flights, missed connections, lost bookings, or lost profits, however arising.
Nothing in these terms limits any claim you may have directly against the operator of a vehicle or its insurer, and nothing here limits liability for death or personal injury caused by negligence where such limitation is not permitted by law.
Calls to (516) 229-1466 are answered by an automated assistant and recorded. Both facts are announced at the start of every call, before anything is discussed. Continuing the call is your consent to being recorded. You may ask for a person at any time, or ask us not to record — we will take the booking either way.
Recordings and transcripts are used to take your booking accurately, to confirm what was agreed, and to resolve any dispute about it. They are kept for twelve months unless a specific matter requires longer. We do not make automated or AI-voiced calls out to you; a call from us is a person.
Giving us your mobile number when requesting a quote is your agreement to receive text messages about that booking — confirmation, chauffeur details, and arrival updates. Reply STOP to opt out or HELP for help. Message and data rates may apply. We do not send marketing texts.
Card details are collected on a page hosted by our payment processor. We never receive or store your card number.
Where you choose to keep a card on file, you authorise Elite Limo LI to charge that card for the agreed fare after your trip, and for any cancellation fee set out below. Nothing is charged at the time you provide the card. You may remove it at any time by calling us.
If the fare changes because you changed the trip — a different date, route, vehicle or passenger count — the revised amount is the agreed fare, and we will tell you what it is before charging it.
These terms are governed by the laws of the State of New York.