What we collect, why we collect it, and what we do not do with it.
Get a flat rate Call (516) 229-1466Last updated: 2026
When you request a quote or make a booking we collect your name, phone number, email address, pickup and drop-off addresses, travel dates and times, passenger count, and any notes you choose to give us such as flight numbers or accessibility requirements.
If you give us a card, it is handled entirely by our payment processor. We never see, receive or store your card number, expiry date or security code. What reaches us is a token that lets us charge the agreed fare, plus the card brand and its last four digits so you can recognise it.
If you call us, we collect the recording and a written transcript of that call. If you text us, we keep the message thread.
Calls to (516) 229-1466 are answered by an automated assistant and are recorded. You are told both things at the start of every call, before anything is discussed, and you can ask for a person at any point.
New York permits recording where one party consents, and we are that party. But our passengers routinely call from states that require everyone on the line to agree — so we announce it on every call regardless of where you are. Staying on the line after that announcement is how you give consent. If you would rather not be recorded, say so and we will take the booking without it, or you can use the form on this site instead.
We use the recording and transcript to take the booking accurately, to check the address and flight details we were given, to settle disputes about what was agreed, and to improve how the assistant handles calls. We do not use your voice to build a voiceprint, and we do not use it to identify you on future calls.
The assistant only answers calls you place to us. We do not use automated or AI-generated voices to call you. A call from us is a person.
We text you about your own booking — confirmations, your chauffeur's details, when the car sets off, and when it is outside. Giving us your mobile number on a quote form is your agreement to receive those messages about that trip.
Reply STOP to any message to stop them, or HELP for assistance. Message and data rates may apply depending on your carrier. We do not send marketing texts, and your number is never sold or passed to anyone for their own marketing.
Card details are collected on a page hosted by our payment processor, not on this site. We hold only their tokens and the last four digits.
Where you have agreed to a card being kept on file, it may be charged for the agreed fare after your trip, and for any cancellation fee set out in our terms. Nothing is charged at the time you give it. You can have the card removed at any time by calling us.
We do not sell, rent or trade your information to anyone. We do not add you to a marketing list unless you ask us to.
Only where necessary to deliver your trip: the chauffeur assigned to you, and where applicable a vetted partner operator handling a vehicle type we do not run ourselves. Both are bound by the same confidentiality expectations.
We also rely on a small number of companies to run the service. Each receives only what it needs to do its job, and none of them may use your information for their own purposes:
We may also share information where legally required, or where necessary to establish or defend a legal claim.
We apply reasonable administrative, technical and physical safeguards as required by New York's SHIELD Act. In practice: everything is transmitted over encrypted connections, our booking system sits behind authenticated access, card details never touch our systems at all, and access to bookings is limited to the people who need it to run a trip.
If a breach ever affected your information, we would notify you as New York law requires.
This site uses standard analytics to understand how visitors find and use it. That data is aggregated and does not identify you personally. Quote form submissions are transmitted securely to our booking inbox.
You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Email info@elitelimoli.com and we will respond.
Questions about this policy: info@elitelimoli.com or (516) 229-1466.